The Equation, Above the Line & Below the Line
He was blown away by the treatment he received. Charles was admitted to the hospital for a procedure that would repair a heart issue. He knew it was serious and prepared himself for the rigorous process that accompanies such things. What he was not prepared for was the incredible service he received from a health care professional in the hospital. She immediately made him and his family feel at ease as she walked with them during his hospital stay, showing kindness and competency. Her behavior made such a lasting impact on him that he called her his Angel.
Some people are just gifted in connecting with and encouraging others. Some people are gifted in creating a process and focusing on an important task. Angel displayed the unique ability to do both. She used kindness to connect and competency to ensure that she provided quality care.
In our relationships and in our leadership, we can learn to demonstrate both people and task skills. I’m excited to announce the release of my new book entitled Crossing The Line. Take a minute to listen to our short podcast by the same name and discover how you can strengthen your leadership both personally and professionally. The results may surprise you as your ability to influence and impact others increases.
Take the challenge to Cross The Line and you will make a difference!
